mcw contact Responsible Gambling
When gambling goes beyond entertainment, that is when problems begin. mcw contact believes every player has the right to gamble safely and within limits. On this page we explain how you can keep yourself protected.
Our Commitment
mcw contact is an entertainment platform. Casino and betting activities should be enjoyed like any other form of entertainment — much like watching a film or playing a sport. However, for a small number of people these activities can become an addiction. We are aware of that risk and have built several tools into our platform that let you manage your own gambling.
Our Terms and Conditions clearly state that use of this platform is strictly prohibited for anyone under the age of 21. We make no exceptions when it comes to age verification.
If at any point while gambling you feel you are losing control or spending more than intended, contact us without delay. Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. Your information is kept completely confidential — our Privacy Policy ensures this.
What mcw contact ensures
The key elements of our responsible gambling framework:
- Account registration is available only to those aged 21 and above
- Set your own deposit limits at any time
- Self-exclusion — option to take a temporary or long-term break
- Reality check — automatic reminder messages after set intervals
- 24/7 support team — via live chat and email
- Guidance toward professional counselling
Self-Limit Tools
You can use these tools at any time from your account settings. If you have trouble activating any tool, let us know via live chat.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount yourself. Once a limit is lowered it takes effect immediately; raising a limit requires a 24-hour waiting period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, you will be logged out automatically and can take a break.
Reality Check
At set intervals (for example every 30 minutes) a message will appear showing your total time played and current balance. This reminds you of your current situation.
Temporary Break (Cooling-Off)
Temporarily close your account for anywhere from 1 day to 6 weeks. During this period you will not be able to log in or place bets, but the account will reopen automatically once the period ends.
Self-Exclusion
Close your account for 6 months to 5 years, or permanently. Once this decision is made it cannot be reversed before the period ends. This is the strictest protective measure available.
Activity History
View a complete record of your deposits, withdrawals, bets, wins, and losses at any time. Reviewing your own gambling patterns is the first step in responsible gambling.
Warning Signs
If any of the signs below apply to you, pause and take a moment to assess your situation.
- Returning to gambling repeatedly to try to recover lost money — known as "chasing losses".
- Hiding your gambling from family or friends.
- Using money set aside for other essential expenses to gamble.
- Feeling restless, anxious, or irritable when not gambling.
- Trying to stop gambling but being unable to do so.
- Neglecting work, studies, or family responsibilities in order to gamble.
- Gambling negatively affecting your sleep, eating, or health.
Ask Yourself
Try to answer these questions honestly. If any answer is "yes", please seek support.
- Am I spending more than my budget?
- Is gambling having a negative effect on my mental state?
- Am I spending less time with family because of gambling?
- Do I get angry or frustrated when I lose?
- Am I placing bets with borrowed money or by taking loans?
- Are people close to me concerned about my gambling?
- Do I find myself unable to stop after telling myself "just one more"?
Where to Find Support
Asking for help is not a sign of weakness — it takes courage. You can find support through any of the channels below. More answers about responsible gambling are also available on our FAQ page.
mcw contact Support Team
Our support team is available 24/7 via live chat and email in both Bengali and English. Contact us directly to activate self-exclusion or if you have any difficulty setting limits.
Family and Close Ones
Talk openly with a family member or trusted friend. Support from a loved one plays a big role in reducing stress and breaking a gambling habit.
Professional Counselling
Seek help from a mental health specialist or addiction counsellor. Mental health services are available at government hospitals and private clinics in Bangladesh. Professional counselling is completely confidential.
Help a Loved One
If someone you know appears to be struggling with a gambling problem, speak to them with empathy rather than judgement. Simply asking "Are you okay?" can often make a significant difference.
How to help:
- Share your concern calmly and without blame.
- Let them know about the option of professional counselling.
- Offer emotional support rather than financial assistance.
- Speak to a counsellor yourself if you feel you need to.
Healthy Gambling Habits
Responsible gambling means keeping gambling as one part of your entertainment — not the centre of your life. Follow these simple habits:
- Set a fixed budget before you start playing and do not exceed it.
- Do not gamble in hopes of recovering money you have lost.
- Avoid gambling under the influence of alcohol or any other substance.
- Take regular breaks — the reality check tool will help with this.
- Spend time on hobbies, family, and social activities outside of gambling.