mcw contact Terms and Conditions

These terms and conditions ("Terms") apply to the mcw contact platform and all services operated under it. By using the service, the user is considered to have fully accepted the following terms.

In this document, "we", "the authority" or "the platform" refers to the organisation operating mcw contact. "User", "you" or "member" refers to the person holding a registered account.

The authority reserves the right to update these terms at any time. Continuing to use the service after any changes are made will be considered as acceptance of the revised terms. If you disagree with any part of the service, you are advised to stop using it.

2.1 Age Requirement

mcw contact's services are available only to individuals aged 21 or above. You must confirm your correct age at the time of registration. Minors are strictly prohibited from attempting to open an account, and any such account will be closed immediately.

2.2 Registration Terms

The following conditions must be met when opening an account:

• The user must be a resident of Bangladesh.
• Each person may open only one account.
• All information provided during registration must be accurate and complete.
• A valid mobile number and email address must be provided.
• The account may not be used for any commercial or institutional purpose.

2.3 Identity Verification

The authority may request a national identity card or other documents for identity verification at any time. If the required documents are not submitted within the specified period, the account may be temporarily suspended.

3.1 Password and Security

It is the user's own responsibility to keep their account secure. Login credentials must not be shared with anyone else. If any suspicious activity is noticed, the support team must be contacted immediately.

3.2 Account Suspension or Closure

The authority reserves the right to temporarily suspend or permanently close an account in any of the following circumstances:

• Providing false information or concealing identity.
• Attempting to operate multiple accounts.
• Misusing bonuses or engaging in fraudulent activity.
• Attempting to harm the system or other users.
• The account remaining inactive for an extended period.

3.3 Request to Close Account

Any member who wishes to voluntarily close their account must contact the support team directly. At the time of the request, they must ensure that any remaining balance has been withdrawn.

4.1 Deposit Terms

The minimum deposit amount at mcw contact is ৳300. Accepted methods are bKash, Nagad, Rocket, Upay and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank and other recognised banks). Transactions may only be made from a payment account registered in the user's own name.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 1 hour. The available methods are the same as for deposits: bKash, Nagad, Rocket, Upay and bank transfer.

4.3 Third-Party Funds

Depositing or withdrawing through an account registered in another person's name is strictly prohibited. If such a transaction is detected, the account will be cancelled and the relevant funds will be held.

5.1 Welcome Bonus

A 200% bonus is available on the first deposit at mcw contact, up to a maximum of ৳5,000. To withdraw the bonus amount, the bonus must be wagered 10 times. Example: a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000, and ৳20,000 must be wagered before withdrawal.

5.2 General Bonus Terms

• The welcome bonus may be claimed only once per account.
• A bonus is not cash — fulfilling the wagering requirement is mandatory before withdrawal.
• Bonuses cannot be transferred to another account.
• If there is any suspicion of bonus misuse, the authority reserves the right to investigate.
• The specific terms of each promotion will be stated separately on the relevant offer page.

6.1 Fair Play

All games on mcw contact use Random Number Generator (RNG) technology, which keeps the outcome of every round fully independent and unpredictable. Live casino games are operated with real-time dealers.

6.2 Technical Issues

If a technical fault occurs in any game, the relevant round may be declared void and the staked amount will be refunded. The authority is not liable for any loss arising from a technical failure.

6.3 Betting Limits

Separate minimum and maximum bet limits are set for each game and betting market, as shown on the relevant game page. The authority reserves the right to change these limits at any time.

6.4 Cancellations and Payouts

If a cricket, football or other sports event is cancelled or postponed, the refund policy for the relevant bets will apply. Detailed rules can be found on the betting page for each sport.

The following activities are strictly prohibited on mcw contact:

• Operating multiple accounts or using another person's account.
• Registering under multiple identities to claim bonus benefits.
• Playing games using computer programs, bots or automated software.
• Exploiting system errors or vulnerabilities.
• Conducting money laundering or transactions involving illegal funds.
• Disrupting the normal operation of the platform.
• Colluding fraudulently with other users.

mcw contact believes that gaming is a form of entertainment and we are mindful that it should not become a source of financial or mental stress. For this reason, all members are encouraged to follow our responsible gaming guidelines and stay aware of their own limits.

8.1 Protecting Yourself

• Use the option to set deposit limits.
• Request a temporary account suspension for a set period.
• Set a gaming budget in advance and stick to it.
• Avoid playing under the influence of alcohol or any other substance.

8.2 Support Services

If any member experiences a problem with gaming addiction, our support team is available 24/7 to help. You can also reach out to local specialist organisations for assistance.

Parental awareness is important to keep those under 21 away from gaming on mcw contact.

The collection, storage and use of users' personal information is described in detail in our separate Privacy Policy. The Privacy Policy is considered an inseparable part of these terms.

9.1 Use of Information

Members' personal information is used only for account management, transaction processing, relevant communications and security verification. Information is not sold to third parties.

9.2 SSL Protection

The platform uses SSL encryption technology, which keeps all transactions and personal information secure.

If a user wishes to raise a complaint about a game result, a transaction or the quality of service, they must first contact the support team directly via 24/7 live chat or email.

10.1 Complaints Process

1. Describe your complaint clearly and provide the relevant details (date, amount, game name).
2. The support team will review the complaint and respond within a reasonable time.
3. If no agreement is reached between both parties, the matter will be escalated to senior management.

mcw contact reserves the right to change these terms at any time. For significant changes, registered users will be notified in advance by email or through a platform notification.

Continuing to use the service after changes come into effect will be considered as acceptance of the revised terms. You are advised to visit this page regularly.

For answers to common questions, see our FAQ page, where detailed answers to frequently asked questions are available.

If you have any questions or comments about these terms, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

Our team is committed to resolving any issue promptly. To learn more about us, read our About Us page.